Contact Information for the Harvard University Student Loan Office/ECSI Website

For questions about your Harvard student loan account:

Harvard University Student Loan Office
1033 Massachusetts Avenue, 2nd floor
Cambridge, MA 02138
Fax#: 617-496-5632

Customer Service (deferments, account questions, 1098E student loan interest tax form, loan bill, etc.)
Phone: 800-315-7192 or 617-495-3782
Email: student_loans@harvard.edu

Harvard Originated ACH/EFT
Phone: 800-315-7192 or 617-495-3782 / Choose Option 1
Email: matthew_perry@harvard.edu

Collections Department (if you are having difficulty making your loan payment)
If your last name begins with a letter between A and K your representative is Nadege Roseau.
If your last name begins with a letter between L and Z your representative is Jennifer Kerr.

Phone: 800-343-5500, 800-343-5501 or 617-495-1516 / Choose Option 1 for Ms. Roseau and Option 2 for Ms. Kerr.
Emails: nadege_roseau@harvard.edu or jennifer_kerr@harvard.edu

For questions about your Harvard 1098T tax form (tuition and related fees):

Harvard University Student Receivables Office
Phone: 617-495-2739

For technical website-related problems (navigation, setting up payments via Direct Payment or Instant eCheck):

ECSI (Phone is answered by EBS. EBS is ECSI's customer service group.)
Phone: 866-383-5677